FREE SHIPPING OVER 1000,-
GUIDELINES
Customer service
We want your experience to feel as accomplished as our products.
With us, personal service, consideration and quality are at the center - both before, during and after the purchase.
If you have questions about a product, an order or would like help with something specific, you are always welcome to contact us.
We will respond to you as quickly as we can and do our best to make sure you feel taken care of throughout.
Please contact us at sandpia.oslo@gmail.com or via our contact form.
We greatly appreciate that you choose handmade quality – and hope you enjoy our products as much as we have enjoyed making them.
Privacy and security
We take privacy and security seriously.
When you shop with us, you can be assured that your personal information will be treated confidentially and with respect.
The information you share is only used to process your order, deliver the goods, and provide you with the best possible experience.
We never share your information with third parties, unless necessary for payment or shipping – and always through secure, reputable solutions.
All payments are made via encrypted systems to protect your data.
We encourage you to contact us if you have any questions about how we handle personal data, or would like to see what data we have stored about you.
Crafts & unique products
All of our toiletry bags are hand-sewn and cut from meter-long fabric – meaning no two are exactly alike.
Each folder carries its own expression, and small variations in pattern or stitching are part of the charm and proof of true craftsmanship.
This makes each product completely unique – a little piece of exclusivity you can take with you into your everyday life.
Shipping guidelines
Freight
We ship all orders within 1-3 business days.
Delivery time is usually 2-5 business days after the package is shipped.
You will receive an email with a tracking number as soon as your order is on its way.
Shipping costs are calculated at checkout. We offer free shipping on orders over 1000,-.
Return and Exchange Policy
Return & exchange
You have a 14-day right of withdrawal from the date you receive the item.
The item must be returned unused, in original packaging and in the same condition as you received it.
The customer covers return shipping, unless the item is faulty or damaged.
To return or exchange an item, send us an email at sandpia.oslo@gmail.com with your order number and reason for return.
Once we have received and approved the return, refunds will be processed within 5-10 business days.
Wrong or damaged item
If you receive a faulty or damaged item, please contact us as soon as possible – we will sort it out!
Payment
All prices are stated in NOK and include VAT.
We accept payment by card and Apple Pay.
The amount will be deducted from your account once the order is confirmed.
Information for international customers outside Norway
Shipping and delivery outside Norway
We ship to selected countries in Europe.
Delivery time
All orders are processed within 1-3 business days.
Expected delivery time is 5-10 business days, depending on destination.
Shipping cost
Standard shipping price 189,-
Tracking
All orders are shipped with a tracking number, which you will receive by email when the package has been shipped.
Customs and duties
International orders may be subject to customs, VAT and import duties.
These costs are paid by the customer and are determined by the authorities in the recipient country.
Delivery
We ship with Posten Norge/Bring, and the package is delivered to your local post office or pickup location.
If you have any questions, please feel free to contact us.
Return & exchange
You have a 14-day right of withdrawal from the date you receive the item.
The item must be returned unused, in original packaging and in the same condition as you received it.
The customer covers return shipping, unless the item is faulty or damaged.
To return or exchange an item, send us an email at sandpia.oslo@gmail.com with your order number and reason for return.
Once we have received and approved the return, refunds will be processed within 5-10 business days.
Wrong or damaged item
If you receive a faulty or damaged item, please contact us as soon as possible – we will sort it out!